Carla Warner

call us (877) 431-2100

a Minnesota family-owned home and kitchen appliance store since 1954.

Assistant Store Manager (full time) Job Opening – Warners’ Stellian


Summary/Job Statement:
Responsible for assisting in managing the overall profitability of a retail location and day to day operations in addition to working in the role of a sales associate

Duties include:

  • Floor Management
    • Floor Plan
    • POP
    • Price Tags
    • Responsible for proper tagging procedure
    • Rebates
    • Promotional Product Placements
    • Cleanliness (including public spaces)
  • Backroom Organization and Cleanliness
  • Manage staff training schedule and work schedules
  • Inventory
  • New Hire Training (including associates from other locations)
    • Computer
    • Sales
    • Processes and Procedures

Job Responsibilities (other duties may be assigned):

  • Open and close retail store
  • Assist customers with customer service questions and issues
  • Assist other departments with questions and issues
  • Duties as directed by the Store Manager
  • Inspection of sales orders
  • Review and distribute open sales reports and ETA reports weekly
  • Motivating associates to achieve set sales and warranty goals
  • Accounts receivable
  • Visually see customers entering the store and move quickly to greet them
  • Assist customers to qualify needs to demonstrate merchandise using feature benefit formula
  • Product knowledge and attend training sessions
  • Explain purchase and warranty options
  • Explain finance options
  • Assist customers with questions
  • Calculate the cost and payment due
  • Complete sales order, including entering the order into GERS
  • Make accurate change for the sale
  • Resolve customer complaints and follow-up
  • Work hours scheduled being prompt and on time
  • Handle incoming phone calls quickly and courteously
  • Make follow up calls on existing quotes in a timely manner
  • Complete and file paperwork
  • Light lifting and cleaning
  • Proficient in checking customer account balances in GERS
  • Proficient in checking inventory in GERS
  • Must project a positive attitude within the department and the overall company
  • Must acknowledge, understand, and promote Warners’ Stellian corporate vision and mission

Positions Supervised & Responsibilities (Job title of person(s) reporting to this position):

  • Sales Associates
  • Administrative Associates

Competencies:

  • Appliance Product Knowledge
  • Appliance Installation Knowledge
  • Computer Skills – Intermediate level PC skills, ability to learn point-of-sale operating system
  • Phone skills
  • Warners’ Stellian policies and procedures

Job Qualifications:

Education and/or Experience:

  • Appliance Sales Experience

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position requires a significant amount of time standing and walking, as well as sitting at a desk, answering the phone and entering data into a PC.
  • Some light lifting

Computer Skills:

  • Point-of-Sale Operating System (GERS)
  • Intermediate Computer Skills
  • Email

Other (travel, overtime, etc.):

  • Some travel may be required
  • Misc. duties as assigned

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Have questions? Email us

Company overview:
Warners’ Stellian is a family-owned and operated appliance retailer. We have eight stores in the Minnesota Twin Cities Metro area and one south of the Twin Cities in Rochester, Minnesota. Our corporate headquarters and warehouse is located in St. Paul near Dale Street and I-94 East. The company has a unique culture with strong values, high standards and a positive work environment.We offer competitive salaries and benefits and are always looking for individuals who really care about providing exceptional customer service.

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